Commonly Asked Questions

Online FAQ for Net Spy Pro

Will this work on my network?
Net Spy Pro is designed to function on any TCP/IP network running any version of Windows. If you are unsure if your network is compatible, please visit our support section to contact us. Please include specifics about your network's configuration and operating system.

What are the system requirements for Net Spy Pro?
To successfully run Net Spy Pro, your TCP-IP network must consist of Pentium 433mhz or higher machines with 64MB of ram. Net Spy Pro will run on virtually any modern Windows version, including 2000/2003/NT/XP/Vista and Windows 7.

How do I install Net Spy Pro?
To deploy Net Spy Pro, simply install the client software on each PC in your network and reboot. After each PC has rebooted it will be available within the Net Spy Pro Network.

Does Retina-X Studios provide installation and usage support?
Yes. When you order, there will be step-by-step instructions e-mailed to you upon ordering. However, if you need further assistance you can contact our technical support department at 1-(888)-475-5345 Monday through Friday from 9:00am to 5:00pm EST.

How do I connect to a PC?
Inside the Net Spy Pro control panel click View Logs. Then populate the list by clicking Refresh OR manually add IP's by clicking Add. After clients are added to the list you can click one to select it, then click "View Activities". You can also connect to PC's using the Real Time Scan to perform different real time functions. Another way to connect is to simply enter the internal IP address of a certain machine in your web browser's address bar.

How do I view multiple client screens at once?
First, bring up the NSP control panel on your workstation. Then click Real-time View. Clicking "View Screens" will show you the screens for the workstations in the list. You can add or delete entries from this list as needed. It is separate from the View Logs list.

How do I remote control a PC?
To use the remote control feature built into NSP, bring up the NSP control panel on your workstation. Then click CONTROL PC. Then select which PC you want to connect to and which mode you would like. It will then connect to the remote PC.

How do change the Net Spy Pro password of a client machine?
To change the password of a machine remotely simply connect to it. Then go to General > Change Password.

How do I turn content filtering on?
To turn on the powerful filtering options on a PC, go to "Filtering" inside its admin control panel. Enter your desired filtering requirements using the instructions on each tab. Then click "Apply". Then restart the monitoring session.